Privacy Policy

Lucy Redman Dog Training

Website: www.lucyredmandogtraining.co.uk

Effective Date: 01/06/2025

At Lucy Redman Dog Training, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

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1. Who We Are

Lucy Redman Dog Training

Website: www.lucyredmandogtraining.co.uk

Email: hello@lucyredmandogtraining.co.uk

Business Address: Sunnymead, Gilberdyke, HU15 2XH

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR).

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2. What Information We Collect

We may collect and process the following data about you:

a. Information you provide directly:

• Your name

• Email address

• Phone number

• Dog’s name, age, breed, or behaviour information

• Messages or enquiries you send via the contact form, email, or social media

b. Information collected automatically:

• IP address

• Browser type and version

• Device type

• Pages you visit and actions you take on our site

This data helps us understand how our site is used and improve your experience.

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3. How We Use Your Information

We may use your information to:

• Respond to your enquiries

• Provide dog training services or related resources

• Send booking confirmations or updates

• Improve our website and services

• With your consent, send occasional marketing emails (you can opt out any time)

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4. Legal Bases for Processing

We process your data based on one or more of the following legal bases:

• Consent – when you opt in to marketing or contact us voluntarily

• Contract – when processing is necessary to provide our services

• Legal obligation – for example, keeping financial records

• Legitimate interest – to improve our services or respond to your messages

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5. Data Sharing

We do not sell or share your personal data with third parties for marketing.

We may share your data with trusted service providers (such as booking software or email platforms) only where necessary and under data protection agreements.

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6. Cookies

Our website may use cookies to:

• Help it run smoothly

• Understand how visitors use the site

• Store your preferences (if applicable)

You can control cookies through your browser settings.

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7. Data Retention

We keep your personal data only as long as necessary:

• For enquiries: up to 12 months

• For clients: up to 7 years (for tax/legal reasons)

• For marketing: until you unsubscribe

You can request deletion of your data at any time.

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8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate information

• Request deletion of your data

• Object to or restrict how we use your data

• Withdraw your consent at any time (for marketing)

To exercise any of these rights, please contact us at: hello@lucyredmandogtraining.co.uk

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9. Security

We take steps to protect your data using secure systems and password-protected accounts. However, no method of transmission over the internet is 100% secure.

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10. External Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lucy Redman

Email: hello@lucyredmandogtraining.co.uk

Website: www.lucyredmandogtraining.co.uk